Refund policy

When you can get your money back for Marketasset Pro, how to ask, and how long refunds take.

Last updated 10 October 2026

1.Summary

Pro is a one-time payment for a fixed period. Nothing renews automatically, so there is nothing to cancel.
Because Pro gives instant access to digital content, payments are generally not refundable once Pro is active.
You will always get a full refund if you were charged twice, charged for Pro that was never switched on, or charged in error.

2.When you get a refund

Situation	What we refund
Charged twice for the same order	The duplicate payment, in full
Money debited but Pro not switched on within 48 hours, and we cannot switch it on	The full amount
UPI transfer we could not match to your account (for example, a wrong UTR) and you ask for the money back	The full amount, to the UPI account it came from
Service unavailable for more than 72 hours in a row because of a problem on our side	The unused part of your plan, on request
We permanently remove a core Pro feature during your paid period	The unused part of your plan, on request

3.When refunds do not apply

You change your mind after Pro has been switched on.
You did not use Pro during your paid period.
Market data was delayed, or a market move or investment decision did not go as expected.
A third-party service we link to, such as a broker or a research channel, changed or stopped its service.
Your account was closed for breaking our Terms of use.

4.How to ask for a refund

Email support@marketasset.in within 7 days of the payment from the email address registered on your account. Include:

your registered email address;
the payment date and amount; and
the Razorpay payment ID (starts with “pay_”) or the 12-digit UPI UTR number.

We reply within 2 working days and tell you whether the refund is approved.

5.When the money reaches you

Approved refunds for Razorpay payments are started within 3 working days and returned to the original payment method. Banks usually take 5 to 7 working days to credit them.
Refunds for direct UPI transfers are sent to the UPI ID the payment came from within 7 working days.
If a refund is for the unused part of a plan, it is calculated by the number of full days left, and Pro ends on the day the refund is made.

6.Cancellation

Pro never renews by itself, so you do not need to cancel anything to avoid future charges. If you want your account deleted, email support@marketasset.in; see our Privacy policy for what we must keep by law.

7.Contact

Questions about a payment or refund: support@marketasset.in. Marketasset is operated by Market Asset, Mumbai, India.